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Free shipping on orders over $99
UBERCOOL has been delivering premium designer lighting across New Zealand since 2010 — over 16 years of trusted service.
We provide a 4–5 working day delivery service for all items within New Zealand. You will receive an estimated delivery email after payment confirmation. We may send items separately, depending on the best courier or carrier to get your items to you as quickly as possible.
If you need an update on the delivery progress of your order, please use the tracking number provided in your dispatch email.
New Zealand
Free shipping on all orders within New Zealand (unless otherwise stated on the product page).
Estimated delivery: 4–5 working days.
Australia
Flat rate shipping of $75 NZD to Australia.
Estimated delivery: 7–12 working days.
Rest of World
We can deliver outside of New Zealand and Australia — please contact us before placing your order at hello@ubercool.co.nz for a shipping quote.
If you're unhappy with your purchase, you can return items within 5 days of delivery for a full refund. Items must be unused and returned in their original, undamaged packaging.
The following items are non-returnable:
Postage costs are non-refundable. To initiate a return, please contact us at hello@ubercool.co.nz within 5 days of receiving your order.
Please ensure safe and easy public access to your delivery address, and that the products can fit into your property. If your goods cannot be delivered due to access issues and you do not collect them from the courier's depot, you will be charged for the return to our warehouse. Our customer service team will be in touch if this occurs.
During the holiday period (1–15 January), please allow up to 10 working days for delivery. We recommend placing orders early to avoid delays.
Please note: products are not reserved at checkout. If an item goes out of stock after your order is placed, we will contact you at hello@ubercool.co.nz as soon as possible.
Promotions are only valid for new orders and cannot be applied to items already purchased.
